At Sécheron, all of our products are backed by services to help you get the most out of your equipment throughout its service life. We offer troubleshooting and repair services through a global network of more than 40 sales and service points to bring you the fast, efficient support you need wherever you are around the globe.

If, for any reason, your Sécheron product is damaged or does not operate as intended, you can send it to Sécheron for troubleshooting and repair as outlined in the RMA (Return Material Authorization) procedure.

To help us provide you with the fastest and most efficient service possible, please visit our dedicated contact center by clicking the Sécheron Support and then selecting the RMA topic, following all instructions in the RMA carefully and making sure to provide all of the necessary documentation. The customer is responsible for all shipping costs unless prior written approval to cover shipping is obtained from Sécheron. For products under warranty, please contact us to arrange for shipping .

Before applying for a Return Material Authorization on this website ‘’contact’’ centre, please read carefully Sécheron’s Service Request Policy, which can be downloaded below on this page.

Once your product is received by Sécheron in Geneva, we will perform the necessary troubleshooting according to your description of the problem.